The Capita BEST Staff Wellbeing Helplines are available to all insured school staff and their families. The wellbeing helplines are available 24 hours of the day, 365 days of the year and provide:
- Stress Counselling
- Medical Advice
- Legal & Tax Advice
The stress counselling and medical advice service is provided by a team of 16 registered nurses, trained in counselling, who all have at least 5 year’s post registration experience.
The Stress Counselling Helpline
Provides emotional support, guidance and advice on how to deal with stress and its effects. All the nurses are qualified to counsel by virtue of their professional qualifications and experience. The counselling service is available for both professional and personal matters.
Counselling is provided for:
• Home and Work related Stress
• Bereavement Counselling – provides emotional support and advice to the bereaved.
• Crisis Support – for those who have suffered assaults or trauma either at work or in their private lives.
The Medical Advice Helpline
The medical helpline provides a comprehensive range of services including specific medical information (non-diagnostic or prescriptive), triage guidance, general healthcare advice and first aid advice.
All services are provided on a confidential basis – complying with the requirements of client / patient confidentiality, the Nursery and Midwifery Council (NMC) code of professional conduct and the Data Protection Act.
The Legal and Tax Advice Helpline
The legal and tax advice helpline service is staffed by a team of qualified lawyers, barristers, solicitors and legal executives. Advice can be provided on a broad range of issues including but not limited to:
Civil Litigation Education Law Insurance
Commercial Law Employment Law Pensions
Consumer Family Property
Criminal Law Housing Tax Advice
Debt and Welfare Benefits Immigration Law
To contact the Staff Wellbeing Helplines please call: 0870 164 8452
Copyright 2005 The Capita Group Plc